|  079 3011 3111 

Here's a Few Answers to
Our Most Common Question

arrowWhat is Home Healthcare?

Professional home health care services include a broad range of care and support services for those who are recovering from a hospital stay, who are disabled, chronically- ill, and need medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities of daily living.

arrowWhat kind of Home Healthcare services are available?

  • Physiotherapy
  • Elderly Care
  • Long Term Care
  • Post Surgical Care
  • NRI Care
  • Mother & Child Care
  • Dementia Care
  • Special Child Care

arrowWho needs Home Healthcare?

  • Elderly people
  • Adults who want their parents to have quality care at home
  • Patients (all ages) who have undergone surgery, and need care, supervision and assistance
  • Patients who are undergoing complex treatments which require use of medical equipment and/or medication monitoring Mothers and newborns
  • Young adults, who are recovering from accidents or injuries
  • People who are suffering from chronic diseases and disabilities, like Alzheimer’s, heart failure, kidney disease, or diabetes
  • Mentally ill adults
  • Special Child

arrowHow to select Home Healthcare Provider?

There are many important factors to consider in choosing the best Home Healthcare Provider to meet your needs.
It is important to ask the appropriate questions the initial meeting:
  • Is the service provider, an approved Medicare provider?
  • Is there a written plan of care for the patient’s treatment?
  • Is this plan updated over the course of the treatment?
  • Does the service provider educate the family members on the care being administered to the patient?
  • Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional?
  • Are supervisors assigned to oversee care to ensure that the patient receives quality treatment?
  • Does the service provider have a nursing supervisor on call and available 24 hours a day?
  • Does the service provider ensure patient confidentiality? How?
  • How are employees hired and trained?
  • Does the service provider require criminal record background checks and communicable disease screens for its employees?
  • What is the procedure for resolving issues that may arise between the patient/family and home healthcare staff?
  • Who can you call with questions or complaints regarding patient care, caretaker issues or general questions?
  • What happens if a staff member fails to make a scheduled visit? What should the patient do in this situation?
  • Who does the service provider do if the staff cannot come when scheduled? (i.e. patient or family member)
  • How does the agency handle billing? (i.e. will I be billed for services?)

arrowHow do I arrange a Home Healthcare service with Asilia Home Health Care?

You just need to contact Asilia Home Health care and make an appointment. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us

arrowDoes Asilia provide specialized services?

We do offer specialised chronic care programs that focus on actively involving you in your health care process, addressing conditions including:
  • Heart disease
  • Diabetes
  • Chronic obstructive pulmonary disease (COPD)
  • Pain management
  • Wound care
  • Infusion therapy
  • Oncology
  • Chronic kidney disease
  • Psychiatric services

arrowWhat can I expect on the first visit?

On the first visit, a nurse or therapist will conduct an initial evaluation. At Asilia, this thorough interview and evaluation are part of our coordinated approach to managing your overall health status.

arrowWill Asilia create a care plan just for me or my loved one?

We will communicate with your doctor to discuss the assessment and work together to develop your personal plan of care.

arrowWhat tasks will my care worker carry out?

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day.

arrowWhat if I don’t like my care package or want to make changes?

We understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

arrowHow often will my home health care visits be?

The frequency of home health care visits and the services provided are based on your doctor’s orders in your personal plan of care.

arrowWhat about my personal security?

Every member of the Asilia Home Health Care team has been through a rigorous selection procedure before they start working with us.

arrowHow can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to the Asilia Home Health Care office each week for checking.

arrowWhat happens when the office is closed?

Our offices are normally open from 9:30am to 6pm Monday to Saturday. Aside from this, we operate health line ( No: 079-30113111) service which is manned from 8am to 8pm.

arrowHow quickly can you arrange care services?

A care package can be set up within 48 hours of an assessment and in some circumstances we can provide care on the same day. Call or email us for further details.

arrowWill my family member always receive care from the same staff?

Our aim is to establish a long-term relationship with your loved one. Should your family wants to request another staff for any reason, we’ll search for a match until your family is happy and satisfy.

arrowDo I need a physician’s authorization for your services?

No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Homes services. You choose the services you want, when to start those services and how often those services are used

arrowDo I pay the Asilia staff directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay staff directly. And you’ll never be asked to pay an additional fee to any employee.

arrowAre you available 24/7?

Yes. We can provide services up to 24 hours,7 days a week call us on our health line number 079-3011 3111

arrowHow can I request a copy of my medical records?

We take the privacy of your medical records very seriously. You just need to send us a mail at wherein you need to mention Patient Id and Invoice Number as a part of our authentification process.
Once we receive your mail and approves your application, you can expect to receive your health summary record (soft copy) within 72 hours.