There are many important factors to consider in choosing the best Home Healthcare Provider to
meet your needs.
It is important to ask the appropriate questions the initial meeting:
- Is the service provider, an approved Medicare provider?
- Is there a written plan of care for the patient’s treatment?
- Is this plan updated over the course of the treatment?
- Does the service provider educate the family members on the care being administered to the patient?
- Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional?
- Are supervisors assigned to oversee care to ensure that the patient receives quality treatment?
- Does the service provider have a nursing supervisor on call and available 24 hours a day?
- Does the service provider ensure patient confidentiality? How?
- How are employees hired and trained?
- Does the service provider require criminal record background checks and communicable disease screens for its employees?
- What is the procedure for resolving issues that may arise between the patient/family and home healthcare staff?
- Who can you call with questions or complaints regarding patient care, caretaker issues or general questions?
- What happens if a staff member fails to make a scheduled visit? What should the patient do in this situation?
- Who does the service provider do if the staff cannot come when scheduled? (i.e. patient or family member)
- How does the agency handle billing? (i.e. will I be billed for services?)